iAm Store Bali (“we”, “us”, “our”) is an independent repair and retail business located in Canggu, Bali, Indonesia. This policy explains what personal information we collect when you contact us, buy from us, or bring a device in for repair — and what we do with it.
01 Information we collect
We only collect what we need to serve you:
- Contact details — your name, phone number, WhatsApp number and email address, so we can quote your repair and tell you when it's ready.
- Device information — make, model, serial or IMEI number, and a description of the fault. We record this on your repair ticket so the device can be identified and returned to the right person.
- Repair and purchase history — what we did, which parts we used, what you paid, and the date. This is what your warranty is checked against.
- Payment information — we record that a payment was made and by what method. Card and crypto payments are processed by third-party providers; we never see or store your full card number.
- Website data — see the next section. Our site does not require an account.
02 Cookies and Google Analytics
We use Google Analytics 4 to understand how people find our website and which pages they use, so we can improve it. It tells us things like which pages are popular and whether visitors came from a search engine, an ad, or Instagram.
Where analytics is enabled, Google Analytics collects:
- Pages you viewed and how long you stayed.
- Your approximate location — city or region, from your IP address. Not your street address.
- Your device type, browser and screen size.
- Which website or ad you arrived from.
- Whether you clicked one of our WhatsApp, phone, email or directions buttons — so we know which parts of the site are useful.
You choose. On your first visit we ask whether you accept cookies. If you decline, no cookies are set and Google Analytics receives only an anonymous, non-identifying page count. If you accept, analytics cookies are set on your device. Either way, the site works exactly the same, and we never sell this data.
This data is processed by Google. See Google's Privacy Policy for how they handle it. To change your choice, clear this site's data in your browser and reload the page — you'll be asked again.
We do not use advertising cookies to follow you around other websites, and we do not build an advertising profile of you.
03 Access to data on your device
Repairing a device sometimes requires turning it on and testing it, which may mean we see what is on the screen. We want to be direct about this:
- We do not browse, copy, extract or retain the contents of your device — photos, messages, files, contacts or accounts — except where a data-recovery job specifically requires it, and only with your explicit instruction.
- We may ask for your passcode when a repair cannot be verified without it (for example, testing a replacement screen's touch response). You may decline, but some repairs then cannot be fully tested.
- Back up your device before handing it to us. Repairs carry an inherent risk of data loss, and we cannot guarantee the preservation of the data on your device.
04 How we use your information
- To diagnose, quote, carry out and test repairs.
- To contact you about your device, your order, or your warranty claim.
- To process payments and issue receipts.
- To meet our record-keeping obligations under Indonesian law.
- To send promotional emails — only if you subscribed to our newsletter. You can unsubscribe at any time by replying to any email or messaging us.
05 Who we share it with
We do not sell your personal information. We do not share it with advertisers. We share it only with:
- Payment processors, to take payment.
- Parts suppliers, where a part must be ordered against your specific device model. This does not include your contact details.
- Authorities, where we are legally required to do so.
06 How long we keep it
Repair tickets and purchase records are kept for a minimum of two years, so that warranty claims can be verified and so we can meet Indonesian tax and record-keeping requirements. Newsletter subscriptions are kept until you unsubscribe.
07 Your rights
You can ask us at any time to:
- Tell you what information we hold about you.
- Correct anything that is wrong.
- Delete your information, where we are not required by law to keep it.
- Stop sending you marketing emails.
Email iamstorebali@gmail.com or message us on WhatsApp and we'll action it.
08 Security
Devices left with us are stored securely on the premises. Repair records are kept on access-controlled systems. No system is perfect, but we take reasonable steps to protect your information, and we will tell you promptly if something goes wrong.
09 Changes to this policy
If we change this policy, we will update the date at the top of this page. Material changes will be announced on our website.
10 Contact us
iAm Store Bali
Jl. Raya Canggu 101x, Kerobokan Kaja, Canggu, Bali, Indonesia
Open Monday–Saturday, 9:00–20:00
Phone / WhatsApp: +62 819-9943-0835
Email: iamstorebali@gmail.com
Still have questions?
Ask us anything — we'd rather explain it than have you guess.