These terms apply when you have a device repaired by us, buy a product from us, or use this website. iAm Store Bali is an independent repair and retail business operating in Canggu, Bali, Indonesia. By leaving a device with us or buying from us, you agree to what follows.
01 Who we are
iAm Store Bali is an independent business. We repair and sell smartphones, tablets, laptops, smartwatches and mobile accessories. We are not an authorised service centre, and we are not affiliated with, endorsed by, or authorised by any device manufacturer. We use manufacturer and product names only to describe the devices we work on.
02 Quotes and pricing
- Diagnostics are free. We will inspect your device and tell you what's wrong at no charge.
- You will receive a quote before any work begins. We do not start work without your approval.
- No fix, no fee. If we cannot repair your device, you do not pay for the attempt.
- If we open a device and find a second, hidden fault that changes the price, we stop and contact you. You may approve the new price or decline and collect the device.
- Prices quoted are valid for 7 days and are subject to parts availability.
03 Before you hand over a device
Back up your data. Repairs carry an inherent risk of data loss. We are not liable for data, photos, messages, files or accounts lost during a repair. Please back up your device, and remove any SIM card, memory card, case or accessory you want to keep.
By leaving a device with us, you confirm that:
- You are the owner of the device, or are authorised by the owner to have it repaired.
- The device is not stolen. We report devices we have reason to believe are stolen.
- You have told us about any prior repairs, damage or liquid exposure. Undisclosed history can affect our ability to repair the device and may affect your warranty.
04 Repairs
- Most screen and battery replacements are completed in 1–2 hours. Timeframes are estimates, not guarantees — parts availability and hidden faults can extend them. We will keep you informed.
- Some repairs — particularly to devices with prior damage, prior third-party repairs, or liquid exposure — carry a risk that the device does not survive the attempt. Where that risk exists, we will tell you before we start.
- We may need your device passcode to test a repair. You may decline, but some repairs cannot then be fully verified.
- We use high-grade replacement parts and will tell you which grade is being fitted. This is stated on your quote.
05 Collection and uncollected devices
- Payment is due on collection. We accept cash, card, bank transfer, Wise and crypto.
- Please collect your device within 30 days of being told it is ready.
- After 60 days, uncollected devices may incur a storage fee. After 90 days, we reserve the right to dispose of or recycle an uncollected device to recover unpaid costs, having made reasonable attempts to contact you first.
06 Warranty
Repairs are covered by our 30-day parts and labour warranty. The full terms, including what is and isn't covered, are set out in our Warranty Policy.
Note: a repair by an independent provider may affect any remaining manufacturer's warranty on your device. Consider this before proceeding.
07 Products bought from us
- Products are sold subject to availability. Prices are in Indonesian Rupiah (IDR).
- Warranty on products sold is as stated at the point of sale and printed on your receipt.
- Pre-owned devices are sold in the condition described. Please inspect before you buy.
- Items ordered via WhatsApp are reserved once confirmed; we will tell you the collection or delivery arrangement at that time.
08 Returns
Faulty products may be returned under the warranty stated on your receipt. Accessories may be returned unused and in original packaging within 7 days of purchase, with the receipt. We cannot accept returns on opened consumables, or on items damaged after purchase.
09 Limitation of liability
Our liability in connection with any repair or product is limited to the amount you paid us for it. We are not liable for indirect or consequential loss — including lost data, lost income, or missed travel — arising from a repair, a delay, or a device failure.
Nothing in these terms limits any rights you have under Indonesian consumer law.
10 Website
Content on this website is provided for information. Prices and availability shown may change. Our Privacy Policy explains how we handle your information.
11 Governing law
These terms are governed by the laws of the Republic of Indonesia. Any dispute will be subject to the jurisdiction of the Indonesian courts. We would much rather sort it out in the store — please talk to us first.
12 Contact us
iAm Store Bali
Jl. Raya Canggu 101x, Kerobokan Kaja, Canggu, Bali, Indonesia
Open Monday–Saturday, 9:00–20:00
Phone / WhatsApp: +62 819-9943-0835
Email: iamstorebali@gmail.com
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