Every repair we carry out is covered by a 30-day warranty on parts and labour, issued in writing on your repair receipt. This page sets out exactly what that means, so there are no surprises if something goes wrong.
01 What's covered
For 30 days from the date on your repair receipt, we will re-repair or replace — free of charge — any fault caused by:
- A part we installed failing or proving defective.
- Workmanship on our side: a loose connector, an adhesive seal that didn't hold, a component we didn't seat correctly.
- The original fault recurring, where it is the same fault we were paid to fix.
You do not pay twice. If the repair we did fails within the warranty period, the return repair is free — parts and labour both.
02 What's not covered
The warranty covers our work. It does not turn into insurance on the whole device.
✓ Covered
- Defective replacement part
- Faulty workmanship
- Original fault returning
- Component we fitted failing
✕ Not covered
- New physical damage — drops, cracks, bends
- New liquid damage after collection
- A different, unrelated fault
- Damage from a third party opening the device
- Software issues, apps, or the operating system
- Normal battery wear over time
- Loss of data
03 What voids the warranty
The warranty ends immediately if, after we return the device to you:
- The device is opened, serviced or tampered with by anyone other than us.
- Our tamper seal or repair label is broken or removed.
- The device suffers new physical or liquid damage.
- The device's serial number or IMEI has been altered or removed.
04 Water and liquid-damaged devices
Liquid damage is progressive and unpredictable. Corrosion can continue for weeks after a device appears to be working. For that reason:
- Liquid-damage repairs are carried out on a best-effort basis and are not covered by the 30-day warranty.
- We will tell you this clearly before we start, and you will be quoted accordingly.
- We cannot guarantee that a liquid-damaged device will keep working, even if it works when you collect it.
05 How to make a claim
- Bring the device to the store, together with your repair receipt. The receipt is your warranty — no receipt, no claim, so keep it.
- We inspect the device and identify the cause of the fault. This is free.
- If the fault falls under this warranty, we repair it at no charge, usually within the same turnaround time as the original job.
- If the fault is not covered — new damage, an unrelated issue — we will tell you before doing any work, and quote you for it. You are free to decline.
Warranty claims are handled at our store in Canggu. We do not cover the cost of shipping a device to us or of travel to the store.
06 Replacement parts
As an independent repair business, we source high-grade replacement components. We will tell you which grade of part is being fitted to your device, and it will be stated on your quote before you agree to the repair. We do not represent our parts as manufacturer-original unless they are, and we do not charge manufacturer-original prices for parts that aren't.
07 Effect on the manufacturer's warranty
Please read this before booking a repair. We are an independent repair provider. A repair carried out by an independent provider may void or otherwise affect any remaining manufacturer's warranty or extended cover on your device. If your device is still under the manufacturer's warranty, consider that before proceeding. We are happy to talk it through with you — ask us, and we will give you a straight answer.
08 Data
Repairs carry an inherent risk of data loss. Please back up your device before you hand it to us. We are not liable for the loss of data, photos, messages or files on a device left with us for repair.
09 Devices bought from us
Products sold in-store carry the warranty stated at the point of sale, which will be printed on your receipt. New sealed products carry the manufacturer's own warranty where applicable; pre-owned devices carry the store warranty stated on your receipt. Ask us before you buy if you are unsure which applies.
10 Contact us
iAm Store Bali
Jl. Raya Canggu 101x, Kerobokan Kaja, Canggu, Bali, Indonesia
Open Monday–Saturday, 9:00–20:00
Phone / WhatsApp: +62 819-9943-0835
Email: iamstorebali@gmail.com
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